Nina Sharae Resort & Swimwear

Return, Exchange & Refund Policy

At Nina Sharae Resort & Swimwear, we want you to feel confident in every piece you purchase. Because swimwear is an intimate garment, we maintain strict return standards for the health, safety, and protection of all customers.

Swimwear Returns

Eligible full-priced swimwear may be returned for STORE CREDIT within 7 calendar days of confirmed delivery.

To be eligible for a return, swimwear must be:

• Unworn, unwashed, and unaltered
• Free of stains, makeup, deodorant, odors, lotions, or other signs of wear
• Returned with all original tags attached
• Returned with the hygiene liner fully intact and unaltered

Please wear undergarments when trying on swimwear.

Swimwear returned without its hygiene liner, with removed tags, or showing signs of wear will not be accepted and will not qualify for store credit.

Resortwear & Men's Apparel

Eligible full-priced resortwear and men's apparel may be returned for store credit within 7 calendar days of confirmed delivery.

Items must be unworn, unwashed, unaltered, and returned in their original condition with all tags attached.

Store Credit & Exchanges

Approved returns will be issued as Nina Sharae store credit.

We do not issue refunds to the original payment method for fit, sizing, preference, or change-of-mind returns.

Because inventory and sizes may sell quickly, we do not guarantee direct exchanges. Customers wishing to purchase another size or style may use their issued store credit toward a new order.

Final Sale Items

The following items are FINAL SALE and cannot be returned, exchanged, or credited:

• Clearance merchandise
• Items specifically marked Final Sale
• Gift cards
• Worn, washed, or altered merchandise
• Items missing original tags or required hygiene protection
• Items returned outside the 7-calendar-day return window

Promotional merchandise will follow the return terms stated with that particular promotion.

Damaged, Defective or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery at info@ninasharae.com.

Please include your name, order number, and clear photographs of the item and packaging so our team can review the issue.

Confirmed defective or incorrect orders are handled separately from ordinary returns. When the error is ours, Nina Sharae Resort & Swimwear will work with you on an appropriate replacement or resolution and cover applicable return shipping when required.

Return Shipping

Customers are responsible for return shipping costs for approved fit, sizing, preference, and change-of-mind returns.

Original shipping charges are non-refundable, except when an order is confirmed to have been incorrectly fulfilled by Nina Sharae Resort & Swimwear.

We strongly recommend using a trackable shipping service. Nina Sharae Resort & Swimwear is not responsible for return packages lost or damaged while in transit to us.

How to Request a Return

Return requests must be submitted within 7 calendar days of confirmed delivery.

Email info@ninasharae.com and include:

Your name • Order number • Item(s) being returned • Reason for return

Please do not send merchandise back before receiving return authorization and instructions from Nina Sharae Resort & Swimwear. Unauthorized returns may not be accepted.

Once your return is authorized, your merchandise must be shipped within the timeframe provided in your return instructions.

Return Inspection & Store Credit

All returned merchandise is inspected before store credit is issued. Receiving a returned package does not automatically mean the return has been approved.

Items that do not meet our return requirements may be declined.

Once an eligible return is received, inspected, and approved, please allow 5–7 business days for processing.

Approved Nina Sharae store credit will be issued to the email address associated with the original order.

Order Cancellations

Orders enter processing quickly. We cannot guarantee that an order can be changed or canceled once it has been submitted.

If you contact us before fulfillment begins, we will make a reasonable effort to accommodate your request. Once an order has entered fulfillment or has shipped, it cannot be canceled.

Fit & Sizing

We strongly encourage customers to review our Swim Fit Guide & Size Chart before ordering.

Bodies, styles, fabrics, and desired fits vary, so selecting a size based solely on the size normally worn in another brand may not provide the best Nina Sharae fit.

Our Hygiene Commitment 👙

Our return standards help ensure that every customer receives swimwear that meets our quality and hygiene expectations.

Please do not remove tags or hygiene protection until you are certain you are keeping your swimsuit.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.

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