Refund Policy

Nina Sharae Resort & Swimwear Return Policy
Terms and Conditions | Our policy is Strictly Enforced.

We are gladly to accept your return for a STORE CREDIT or EXCHANGE within 3 business days of receiving your order for non-swimsuit or bodysuits merchandise only; no exceptions. 

  • All sale items are final.
  • No refunds or exchanges on swimsuits, bodysuits or undergarments due to sanitary reason; NO EXCEPTIONS. Please chat the size chart for correct sizing. All our swimsuits are made to US standard sizing. 
  • We currently do not accept any returns for exchange or store credit on sunglasses; unless they are damaged.(No Exceptions)
  • Items paid with store credit will only be exchanged only ONCE. You may return exchanged your order one time per order.
  • Claims for damaged goods or any packaging errors need to be e-mailed to us within 72 hours of delivery –  info@ninasharae.com


Due to the differences in screen resolution, actual colors may vary and are not considered a defect or misrepresentation of an item. Fabric layout and placement of prints may also vary and are not considered a defect or misrepresentation of a product. As these are high-quality products, please be sure to care for your items as instructed on the tags. Hot tubs, heavily chlorinated pools and lotions may cause yellowing or fading to your swimsuit. These are not considered defects.
Once swimwear is worn and or the tags are removed, the item(s) may not be returned; due to sanitary reasons.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ninasharae.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ninasharae.com and send your item to
1951 NW 7th Ave
Miami, Florida 33136

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:
1951 NW 7th Ave
Miami, Florida 33136

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $10, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.